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Retail Educator/Sales Associate Job Description  POSITION SUMMARY As the public face of the company, the sales associate is responsible for dealing with and (and all) customer questions about the products and services the company offers. The sales associate is expected to be continuously updating their knowledge of the company products, services, and policies. Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, ...read more